Contact Us


We are delighted to assist you with product details, order support, shipping information, and any inquiries about our handcrafted pieces.

Customer Support

Brand: hisilo

Website: hisilo.com

Email: support@hisilo.com

Our customer care team is dedicated to providing thoughtful assistance with product inquiries, order support, shipping updates, and after-sales service. We strive to respond to all inquiries within 24–48 business hours.

For faster assistance, please include your order number and detailed information about your request.

  • Send Us A Message

  • Order Assistance

    Need support with your order, shipping details, or delivery updates?

  • Collection Guidance

    Discover the right ceramic pieces, tea sets, and handmade objects for your space.

  • Care & Support

    We provide guidance on product care, returns, and after-sales assistance.