Terms of service

TERMS OF SERVICE

hisilo Terms of Service

Effective Date: June 16, 2026
Website: hisilo.com
Email: support@hisilo.com

1. Overview

Welcome to hisilo (“we”, “us”, “our”).

This website, hisilo.com, provides handcrafted ceramic mugs, cups, artisan drinkware, and thoughtfully designed ceramic home pieces.

By accessing or using our website, products, and services (collectively, the “Services”), you agree to be bound by these Terms of Service.

These Terms apply to all visitors, customers, and users of our website.

If you do not agree with these Terms, please discontinue use of our website and Services.

2. Eligibility & Account Responsibility

By using our Services, you confirm that:

  • You are legally permitted to enter into agreements in your country or region.
  • All information provided by you is accurate, complete, and current.
  • You are responsible for maintaining the confidentiality of your account information (if applicable).
  • You are responsible for all activities conducted through your account.

We reserve the right to refuse service, cancel orders, restrict access, or terminate accounts at our discretion.

3. Products & Descriptions

hisilo specializes in handcrafted ceramic products created with careful attention to craftsmanship and detail.

Please understand that:

  • Each piece may have natural variations due to handmade production.
  • Differences in glaze patterns, colors, textures, shapes, brushwork, and kiln-fired effects are normal.
  • Product images are intended to represent the item as accurately as possible, but slight differences may occur due to lighting and display settings.
  • These variations are considered part of the artistic character of handmade ceramics and are not defects.

We reserve the right to modify, update, or discontinue products at any time without notice.

4. Orders & Acceptance

When you place an order through hisilo.com, you are submitting an offer to purchase products.

We reserve the right to:

  • Accept or decline any order.
  • Limit quantities purchased.
  • Cancel orders due to suspected fraud, pricing errors, inventory issues, or violations of these Terms.

An order is considered confirmed only after payment has been successfully processed and verified.

If any issue occurs with your order, we may contact you using the information provided during checkout.

5. Pricing & Payments

All prices displayed on our website are listed in the applicable currency and may change without prior notice.

You agree that:

  • Payment information provided is accurate and authorized.
  • You are responsible for all charges related to your order.
  • Additional taxes, customs duties, or fees may apply depending on your location.
  • We reserve the right to correct pricing errors, even after an order has been submitted.

6. Shipping & Delivery

Estimated delivery times are provided for reference only and are not guaranteed.

hisilo is not responsible for delays caused by:

  • Customs clearance procedures
  • Shipping carrier delays
  • Weather conditions
  • International logistics issues
  • Events beyond our reasonable control

Once an order has been transferred to the shipping carrier, delivery responsibility may be affected by the carrier’s handling process.

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Please review our Refund Policy before placing an order.

We reserve the right to refuse returns that do not meet eligibility requirements or are submitted without prior approval.

8. Intellectual Property

All content displayed on hisilo.com, including but not limited to:

  • Product designs
  • Product images and photography
  • Text and descriptions
  • Logos and branding materials
  • Website layout and graphics

are the property of hisilo or its authorized partners and are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or commercially use any website content without prior written permission.

9. Prohibited Activities

You agree not to use this website for:

  • Illegal or unauthorized purposes
  • Fraudulent transactions
  • Unauthorized access attempts
  • Data scraping or automated extraction
  • Uploading harmful software, viruses, or malicious code
  • Unauthorized resale or commercial exploitation of our content or products

We reserve the right to restrict or terminate access if misuse is detected.

10. Third-Party Services

Our website may use third-party services, including:

  • Payment processors
  • Shipping providers
  • Analytics services
  • External tools or platforms

hisilo is not responsible for the content, policies, security, or practices of third-party services.

Your use of third-party services is subject to their own terms and policies.

11. Limitation of Liability

To the maximum extent permitted by applicable law, hisilo shall not be responsible for indirect, incidental, special, or consequential damages resulting from:

  • Use of or inability to access our website.
  • Purchase or use of our products.
  • Shipping delays or delivery interruptions.
  • Website errors, technical issues, or service interruptions.

Our products and services are provided based on available information and without warranties beyond those required by applicable law.

12. Indemnification

You agree to indemnify and hold harmless hisilo, its owners, partners, and affiliates from any claims, damages, losses, or expenses arising from:

  • Your violation of these Terms.
  • Your misuse of our website or Services.
  • Your violation of applicable laws or third-party rights.

13. Privacy

Your use of our Services is also governed by our Privacy Policy.

By using this website, you acknowledge and agree to the collection and use of information as described in our Privacy Policy.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Any changes become effective once posted on this page.

Your continued use of our website after updates are published indicates acceptance of the revised Terms.

We recommend reviewing this page periodically.

15. Contact Information

For questions regarding these Terms of Service, please contact:

hisilo
Legal Company: ANGELO VENTURES LLC
Email: support@hisilo.com
Website: hisilo.com
Address: 2438 Elm St, Owensboro, KY 42301, United States