Terms of Service
Welcome to hisilo. By accessing or using hisilo.com, you agree to these Terms of Service, which apply to all products, services, content, and purchases made through our website.
Contents
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• Website Use
• Products
• Pricing & Payment
• Orders
• Shipping -
• Returns
• Intellectual Property
• Limitation of Liability
• Changes to These Terms
• Acceptance of Terms
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Acceptance of Terms
By accessing or using hisilo.com, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue using this website.
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Website Use
You may use this website only for lawful purposes, including browsing products, placing orders, and accessing information.
You agree not to misuse the website, attempt unauthorized access, distribute malicious software, or interfere with the operation or security of the site.
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Products
hisilo specializes in handcrafted ceramic mugs, cups, drinkware, and artisan home ceramics. Because each piece is handmade, slight variations in color, glaze, texture, shape, and finish are natural and make every item unique.
Product images are intended to represent each item as accurately as possible, although colors may vary slightly due to different screen settings.
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Pricing & Payment
All prices are subject to change without prior notice. We reserve the right to correct pricing errors, update product information, or discontinue products at any time.
Orders are processed only after payment has been successfully authorized.
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Orders & Cancellations
We reserve the right to refuse, limit, or cancel orders involving pricing errors, suspected fraud, inventory shortages, or violations of these Terms.
Order cancellation requests can only be accepted before an order has been shipped.
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Shipping
Delivery times are estimates only and are not guaranteed. Delays caused by carriers, customs, weather, or other circumstances beyond our control may occur.
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Returns
Returns and refunds are handled according to our Return & Refund Policy. Please review our policy before placing your order.
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Intellectual Property
All content on hisilo.com, including text, images, graphics, logos, product photography, designs, and branding, is the property of hisilo or its licensors and is protected by applicable intellectual property laws.
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Changes to These Terms
We may update these Terms of Service at any time. Continued use of this website after changes have been posted constitutes your acceptance of the revised Terms.